MRF TOPS CUSTOMER SATISFACTION STUDY
JD Power and associates has awarded MRF, highest ranking in terms of customer satisfaction, to the Indian Tyre manufacturer.
“MRF ranks highest in customer satisfaction with original equipment tyres among the five tyre manufacturers,” according to 2008 India Original Equipment Tire Customer Satisfaction Index (CSI), study released by J D Power and Associates on Tuesday said.
The 2008 study is based upon responses from 3,381 new vehicle owners surveyed between 10-18 months of ownership, the research said.
The overall score for the MRF is 836 out of a total of 1000 points, the highest in the industry for the third consecutive year. The brand performs well in all factors driving overall satisfaction. Another Indian tyre maker, Apollo follow MRF with a total score of 816 points.
Headquartered in the US, JD Power and Associates is a global marketing information services firm operating in sectors including market research, forecasting, performance improvement, training and customer satisfaction.
One Person has left comments on this post
I am happy for MRF. I had two cars that came with Bridgestone tyres and when I bought my latest car last year I found that it had come with MRFs. I thought the tyres would not be very good but one year of use has demonstrated that MRF tyres are as good as any. My car presently has the tubeless variety and they are very good. It is good that an Indian company is doing well.